Privacy Policy
At Katy Sizeland, we are committed to protecting your privacy and handling your personal information with care and confidentiality.
This Privacy Policy explains how we collect, use, store and protect your personal information when you enquire about or book consultations, complete questionnaires, communicate with us, or use our website.
Information We Collect
We may collect the following information:
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Name
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Date of birth
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Postal address
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Email address
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Telephone number
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Billing and payment information
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Health, wellbeing and medical information shared during consultations or through questionnaires
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Information relating to pregnancy, fertility, birth and postnatal experiences where relevant
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Information relating to babies and children where they are receiving our services
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Information submitted through contact forms or email correspondence
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Information relating to appointments and consultations
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Website usage information through cookies and analytics tools
We only collect information that is relevant and necessary for the services we provide.
How We Collect Your Personal Information
We collect personal information directly from you when you:
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Use our website
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Complete an online or paper questionnaire
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Submit a contact form
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Contact us by email or telephone
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Book an appointment or consultation
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Attend a consultation
Information you provide before or during a consultation may be added to your client record where relevant to the services we provide.
How We Use Your Personal Information
We use your personal information to:
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Arrange and manage appointments and consultations
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Process payments
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Review questionnaires and information provided before consultations
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Provide personalised consultations and wellbeing support
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Understand your individual needs and assess whether our services are appropriate for you
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Respond to enquiries and communicate with you about your appointments
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Maintain accurate client records
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Meet our professional, insurance and legal responsibilities
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Improve our website and services
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Send newsletters or other marketing communications where you have given appropriate consent
We only use your information for purposes that are relevant to the services we provide and our responsibilities as a practice.
Health Information
As part of providing our services, we may collect information about your health, wellbeing and medical history where this is relevant to your consultation.
This information may include details you choose to share about existing or previous health concerns, medications, treatments, symptoms and other relevant aspects of your health and wellbeing.
We treat health information as confidential and only collect and use information that is relevant to providing our services and maintaining your client record.
Where we collect health information, we obtain your explicit consent to its collection and use for these purposes.
Confidentiality
We treat all personal information and consultation details as confidential.
We will not sell, rent or share your personal information with third parties for marketing purposes.
We may need to share information where this is necessary to provide our services, meet our professional or insurance responsibilities, comply with legal requirements, or where you have given us permission to do so.
Storage & Security
We take reasonable steps to keep your personal information secure and protect it from loss, misuse, unauthorised access or disclosure.
Paper client records and notes are stored securely.
Information submitted through online questionnaires and forms may be printed and added to your client record where appropriate.
We may also store and process personal information electronically through our website, email, online booking systems and payment services. Access to this information is restricted where appropriate.
We take reasonable steps to ensure that personal information is handled securely, whether it is held electronically or in paper form.
Online Booking and Payments
If you book an appointment or make a payment online, your personal information may be processed through our website, online booking system and payment provider.
We do not store complete payment card details in your client records.
Information relating to your appointment and payment may be retained as part of our administrative and financial records.
Marketing and Newsletters
If you choose to receive newsletters or other marketing communications from us, we will use your contact details to send these communications.
You can withdraw your consent and unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in our emails.
We will not use your personal information for marketing purposes without appropriate consent.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.
These technologies may collect information such as how you interact with our website and which pages you visit.
Where required, we will ask for your consent before using cookies or similar technologies that are not necessary for the operation of our website.
Retention of Your Personal Information
We retain client records for a minimum of 7 years after your last treatment or consultation.
For clients under the age of 18, we retain records for a minimum of 7 years after their 18th birthday.
This retention period is based on guidance associated with our professional indemnity insurance and helps us meet our professional and legal responsibilities.
Once information is no longer required, it will be securely deleted or disposed of.
Your Data Protection Rights
You have rights in relation to the personal information we hold about you. These may include the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information where there is no lawful reason for us to continue holding it
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Ask us to restrict how we use your information in certain circumstances
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Object to certain uses of your information, including direct marketing
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Withdraw consent where we are relying on your consent to process your information
Some of these rights are subject to legal limitations and may not apply in every situation.
If you would like to exercise any of these rights, please contact us using the details provided below.
Data Protection Policy
We have a separate Data Protection Policy which explains in more detail how we protect and manage personal information, including our approach to data security, access and handling of client records.
You can view our Data Protection Policy here.
Complaints
If you have any concerns about how we have handled your personal information, please contact us so that we can look into the matter.
We aim to acknowledge complaints within 30 days, investigate the concern and provide an appropriate response.
This section relates specifically to concerns about the handling of personal information and is separate from complaints about the services we provide.
Data Breaches
If we become aware of a personal data breach, we will assess the situation and take appropriate steps to contain and minimise any potential harm.
Where required by law, we will report the breach to the relevant authority and inform affected individuals where appropriate.
We will keep appropriate records of any data breaches and the actions taken in response.
Changes to this Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes to our services, how we handle personal information, or changes in legal or regulatory requirements.
The most recent version will be published on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Katy Sizeland
Email: hello@katysizeland.co.uk
Telephone: 07841 590930
We will be happy to answer any questions or concerns you may have about how your personal information is
handled.
Disclaimer
The information provided by Katy Sizeland is intended for educational and wellbeing purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Our consultations and services are designed to complement, not replace, the care provided by your GP, consultant, or other healthcare provider.
If you have concerns regarding your health or wellbeing, you should always seek advice from an appropriate medical professional.
While we aim to provide thoughtful and supportive guidance, individual experiences and responses may vary and no specific outcomes can be guaranteed.
By using this website or booking consultations, you acknowledge that responsibility for healthcare decisions remains with you.
Terms & Conditions
By booking a consultation or using this website, you agree to the following Terms & Conditions.
Consultations
Consultations are intended to provide personalised wellbeing support and are designed to complement existing healthcare where appropriate.
The services we provide are not intended to replace medical diagnosis, treatment or advice from your GP, consultant or other appropriately qualified healthcare professional.
Appointments & Booking
Consultations can be booked through our website or by contacting us directly.
When booking an appointment, you are responsible for providing accurate and up-to-date information.
Appointment details and any relevant information provided to us will be handled in accordance with our Privacy Policy and Data Protection Policy.
Cancellations & Rescheduling
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
Appointments cancelled with at least 24 hours' notice can be cancelled or rescheduled without charge.
Where an appointment is cancelled with less than 24 hours' notice, or an appointment is missed without notice, the full consultation fee will normally be payable.
We understand that unexpected circumstances can arise and will always consider these on an individual basis. Where there is a genuine unforeseen circumstance, we may, at our discretion, waive or reduce the cancellation fee.
Results & Outcomes
Everyone is different and individual responses to our services may vary.
While we aim to provide appropriate and supportive care, we cannot guarantee any particular result or outcome from a consultation or service.
Client Responsibility
Clients are responsible for providing accurate and complete information that is relevant to their consultation or service.
Clients should inform us of any changes to their health, wellbeing or circumstances that may be relevant to the service being provided.
Clients remain responsible for decisions they make about their own healthcare and are encouraged to seek appropriate medical advice where necessary.
Confidentiality
We treat information shared with us during consultations and in connection with our services as confidential.
Information will only be shared with others where this is necessary and appropriate, where you have given permission, or where we are required or permitted to do so by law.
Further information about how we collect, use and protect personal information is set out in our Privacy Policy and Data Protection Policy.
Website Information
We aim to ensure that the information provided on our website is accurate and up to date. However, information may change from time to time and we cannot guarantee that all information will always be complete, accurate or current.
Information provided on this website is for general information purposes and should not be relied upon as a substitute for professional medical advice.
Website Use
You may use this website for lawful purposes only.
You must not use the website in a way that could damage, disable, overburden or impair the website, or interfere with its security or operation.
You must not use or reproduce content from this website for commercial purposes without our prior permission.
Intellectual Property
All content on this website, including text, images, graphics, logos and other materials, belongs to Katy Sizeland or is used with permission.
You may view and use the website for your own personal, non-commercial purposes.
Content from this website must not be copied, reproduced, modified, distributed or used for commercial purposes without our prior written permission.
Links to Other Websites
Our website may contain links to external websites that are operated by third parties.
These links are provided for convenience and information only. We are not responsible for the content, availability or privacy practices of external websites.
We recommend that you review the terms and privacy policies of any external website you choose to visit.
Limitation of Liability
We take reasonable care in providing our services and maintaining the information on our website.
To the extent permitted by law, we are not responsible for any loss or damage arising from the use of information provided on this website or from reliance on information that is incomplete, inaccurate or out of date.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
Changes to Services and Terms
We may make changes to our services, website content, fees or these Terms & Conditions from time to time.
Any changes to fees will not affect appointments that have already been booked and paid for.
The most current version of these Terms & Conditions will be available on our website.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.
Contact Details & Policy Updates
If you have any questions about these Terms & Conditions, please contact us:
Email: hello@katysizeland.co.uk
Telephone: 07841 590930
We may update these Terms & Conditions from time to time to reflect changes to our services or applicable requirements. The current version will be available on our website.